Café Luna Case Study
Maria Santos
Owner
Café Luna
"Adventiga took the time to understand our restaurant's unique challenges. The ordering system they built has cut our admin time in half and our customers love it."
Key Results
- 50% reduction in admin time
- 30% increase in online orders
- Zero commission fees to third-party apps
- 98% customer satisfaction rating
Café Luna: Cutting Admin Time in Half
"Adventiga took the time to understand our restaurant's unique challenges. The ordering system they built has cut our admin time in half and our customers love it."
— Maria Santos, Owner, Café Luna
The Challenge
Café Luna is a beloved neighborhood restaurant known for its authentic cuisine and warm atmosphere. But behind the scenes, owner Maria Santos was struggling.
- Phone orders were taking staff away from in-person customers
- Third-party delivery apps were eating 30% of each order
- Manual order entry led to errors and delays
- Paper-based tracking made it hard to understand the business
Maria knew she needed technology to help, but the off-the-shelf solutions didn't fit her unique workflow.
The Solution
After an in-depth discovery session, we built a custom ordering system tailored to Café Luna's specific needs:
Online Ordering Portal
Customers can browse the menu, customize orders, and schedule pickup or delivery—all without calling the restaurant.
Kitchen Display System
Orders flow directly to the kitchen with clear, readable tickets. No more lost orders or miscommunication.
Integrated Inventory
The system tracks ingredient usage and alerts staff before items run out.
Customer Database
Maria can now see customer preferences, order history, and send targeted promotions.
The Results
50%
Less Admin Time
30%
More Online Orders
$0
Third-Party Fees
98%
Customer Satisfaction
By the Numbers
| Metric | Before | After | |--------|--------|-------| | Time on phone orders | 3 hours/day | 30 min/day | | Order errors | 5-10/week | Less than 1/week | | Third-party fees | $2,000/month | $0 | | Repeat customers | 45% | 68% |
What Maria Says
"I was skeptical at first—I'd tried other software that never worked right for us. But the Adventiga team really listened. They came to the restaurant, watched how we work, and built something that fits perfectly. My staff actually enjoys using it, which I never thought I'd say about technology!"
About Café Luna
Café Luna has been serving authentic cuisine in the heart of the neighborhood for over 15 years. Known for homemade recipes and a welcoming atmosphere, it's a local favorite.
Industry: Restaurant Location: Boston, MA
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